The Orangery, Loventor Manor

Terms and Conditions

BOOKING CONDITIONS 2009/10
Please read the booking conditions carefully. You must agree to these before completing the booking form.

Reservations for accommodation are accepted on the following conditions:

1. The contract of hire is between the hirer (tenant) and the property owners.
2. The contract is deemed to have been made once the hirer has signed the booking form and the owners has despatched a confirmation of booking.
3. For bookings made more than 8 weeks before arrival, a deposit of one third of the holiday price plus a £15.00 booking fee is required and will only be effective if the booking form is correctly completed and signed and duly confirmed by the owners. The balance is due 8 weeks before the holiday commences, without further demand. If the balance payment is not received by the date due on the Booking Acknowledgement, the owners, at their discretion, reserves the right to make the property available for re-booking. This does not release the tenant from their obligation.
   3a. Most Credit and Debit cards are accepted.Please note there is a surcharge for payment by Credit Card: no surcharge is made for payment by Debit Card. For bookings made less than 8 weeks before arrival the total amount is payable plus extras (if applicable) and the booking fee.
4. Properties are available for occupation from 3.30pm (occasionally later) on the first day of the holiday and must be vacated by 10am on the last day. Only the tenant and members of the tenant’s party as shown on the booking form (but no one else) are permitted to occupy the property for holiday purposes only.  No more than the maximum number of persons stated on the booking form may occupy the property unless by prior written agreement with the owners. Extra charges may be applicable. The owners reserve the right to refuse admittance if this condition is not observed. The owners reserve the right to revoke or refuse prior to, or during the stay, any booking from parties which they consider to be unsuitable for the property. Due respect and consideration to neighbours must be observed at all times. The tenant may only bring such pets as are mentioned on the booking form, they must be clean, up to date with flea prevention treatment, well behaved, kept on a lead at all times and never be left unattended in the property, unless by prior, private arrangement with the owners. They are not permitted in the bedrooms or on any furniture in the property. The owners cannot accept responsibility for their safety. A weekly charge will be made.
5. The tenant must keep the property clean and in good order and will be responsible for any damages or breakages. During the period of tenancy the tenant is responsible for the care of the property and its contents. It is expected that tenants treat the property with the respect that they treat their own and leave the property and its fixtures and fittings in a clean and tidy condition, including correct disposal of rubbish/waste for recycling, if applicable, and disposal of dog mess from gardens/grounds. The owners reserve the right to charge a security deposit of a minimum of £50. This deposit will be refunded to the tenant the week following the holiday, but a deduction will be made for any breakages or damages done to the property or if it is not left in a clean and tidy condition, including correct rubbish/waste disposal and dog mess removal. 
6. Once a booking has been accepted it can only be changed to different dates by treating the original booking as a cancellation (see Note 10). Holiday dates may be changed providing the property is available for the new dates and the owner is agreeable to the change. A £25 re-booking charge will be payable.
7. The owners shall not be liable to the tenant or any member of the tenant’s party for any injury, loss or damage to their property or person, however caused. Tenants should ensure that all personal possessions are removed on departure from the property. The owners reserve the right to dispose of any tenants personal belongings after the departure day of the tenants from the property without further reference to the tenants.
8. The owners reserve the right to refuse any booking and to cancel any booking already made if the property is unavailable (e.g. through fire, flood etc.) for any reason whatsoever subject to a full refund of all monies paid. The owners shall not be under any other liability if such cancellation occurs.
9. Bed linen, towels, tea towels are provided
10. Cancellation. When the holiday is booked, the tenant is entering into a legally binding contract. If forced to cancel, for whatever reason, under the law, the booking is forfeit and the tenant remains liable for the balance on the due day. The owners will immediately endeavour to re-let the property and if successful will refund the deposit and balance less any expenses incurred in re-letting. The expenses incurred in re-letting shall be at the discretion of the owners. The total amount payable will not exceed liability for accommodation.
11. Force Majeure. The owners cannot accept liability or responsibility for any alterations, delay or cancellation or any other loss or damage caused by war, civil strife, terrorist action, industrial disputes, fire, sickness, bad weather, epidemics, acts of any government, or public authority, changes imposed by re-scheduling of airlines or any event outside our control.
12. The owners cannot be held responsible for any perceived inadequacies in the property. The property description and all details written (and verbal) are given in good faith and are believed to be correct, but their accuracy cannot be guaranteed. The owners reserve the right to amend the property prices quoted on the internet due to error or omission. In this unlikely event the potential tenant will be notified immediately and may cancel their provisional booking accordingly.
13. In the unlikely event of a complaint the owners reserve the right to refer it to arbitration by the Regional Board of South West Tourism.
14. Legal. In the event of any dispute between the parties it shall be referred to the jurisdiction of the English Courts only and any action shall be heard in the Court for the area in which the property is situated. Any contract shall be governed by English Law and interpretation.
15. These booking conditions supersede all previous issues. 

A & B M Marshall
March 2009